US orders ship via USPS the same or next business day (excluding holidays and weekends). We provide free shipping on US orders over $75 (inclusive of discounts and exclusive of shipping and taxes). We charge a flat rate of $5.95 on US orders $75 and below. You normally should expect to receive your order within 3-4 business days of placing it. We will email tracking information to you once your order ships. Please ensure that you have provided us with correct email and shipping addresses. Please note that we collect a sales tax of 5.3% on all orders shipping to a Virginia address.
International orders ship via USPS the same or next business day. We charge flat rates based on weight and destination as set forth below:
To Rest of World:
Delivery time frame typically depends on mail class and destination. Orders over 64 ounces ship via USPS Priority Mail International (≈ 6-10 business days). All other orders ship via USPS First-Class Package International (≈ 1-3 weeks). Customs delays may also affect delivery time frame. We will email tracking information to you once your order ships. Please ensure that you have provided us with correct email and shipping addresses.
Please note that duties and taxes may apply to orders shipped outside of the continental US. We have no control over taxes and duties assessed by customs or the carrier. The declared value of a package will be based on the subtotal of items ordered (inclusive of discounts and exclusive of shipping) in accordance with US law.
Please ensure that you have provided us with a correct shipping address when you place your order. We are not responsible for orders that are not delivered as a result of an incomplete, incorrect or otherwise "undeliverable" shipping address. If your order is returned to us, we will issue a refund of your order total minus shipping cost.
Please note that we do not provide exchanges or refunds on sale, discounted, or clearance items unless the items are found to be defective when shipped from our warehouse. Defective sale, discounted, or clearance items may be returned to us within 14 days of purchase only if prior return authorization is received from Heka Living. To initiated a return of these items please contact us at firstname.lastname@example.org for authorization and instructions.
Items purchased from us at regular prices may be returned within 30 days of purchase for an exchange or refund. The item must be in new, unused and resalable condition with original labels affixed. Please contact us at email@example.com for return authorization and instructions prior to making any return.
You should allow up to 5 business days from receipt of the return package for us to process an exchange or refund. Refunds will be for the amount paid minus applicable shipping costs. If you return part of an order that qualified for free shipping and the remaining part of the order would, by itself, not qualify for free shipping, we will deduct the shipping cost from any refund. If you return your entire order and received free shipping, we will deduct the shipping cost from any refund. We will gladly pay shipping costs in connection with an exchange or refund only if it was the result of our error. Refunds are issued in the original form of payment.
We strongly suggest that customers insure all items to be exchanged or refunded as we cannot assume responsibility for items lost or damaged in shipping.